Adjustment Clerk

Administrative Administrative and Office Support Occupation Administrative services

Skills: Active listening, Judgement and Decision Making, Reading Comprehension, Speaking, Writing Posted 2 weeks ago

Job Description:

Investigate and resolve customers’ inquiries concerning merchandise, service, billing, or credit rating. Examine pertinent information to determine accuracy of customers’ complaints and responsibility for errors. Notify customers and appropriate personnel of findings, adjustments, and recommendations, such as exchange of merchandise, refund of money, credit to customers’ accounts, or adjustment to customers’ bills.

1) Reviews claims adjustments with dealer, examines parts claimed to be defective and approves or disapproves of dealer’s claim.
2) Notifies customer and designated personnel of findings and recommendations, such as exchanging merchandise or refunding money, or adjustment of bill.
3) Examines weather conditions, number of days in billing period, and reviews meter accounts for errors which might explain high utility charges.
4) Writes work order.
5) Prepares reports showing volume, types, and disposition of claims handled.
6) Compares merchandise with original requisition and information on invoice and prepares invoice for returned goods.
7) Orders tests to detect product malfunction and determines if defect resulted from faulty construction.
8) Trains dealers or service personnel in construction of products, service operations, and customer service.

1) Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
2) Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
3) Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests
4) Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
5) Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

1) Oral Expression — The ability to communicate information and ideas in speaking so others will understand
2) Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
3) Written Comprehension — The ability to read and understand information and ideas presented in writing.
4) Written Expression — The ability to communicate information and ideas in writing so others will understand.
5) Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.

1) English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.