BAGGAGE PORTER AND BELLHOP

Job Definition:

• Service and sales workers provide personal and protective services related to travel, housekeeping, catering, personal care, or protection against fire and unlawful acts, or demonstrate and sell goods in wholesale or retail shops and similar establishments, as well as at stalls and on markets. Competent performance in most occupations in this major group requires skills at the second ISCO skill level.

Job Description:

• Handle baggage for travelers at transportation terminals or for guests at hotels or similar establishments.

Duties and Tasks:

• 1)Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts.
• 2)Supply guests or travelers with directions, travel information, and other information such as available services and points of interest.
• 3) Receive and mark baggage by completing and attaching claim checks.
• 4) Greet incoming guests and escort them to their rooms.
• 5) Assist physically challenged travelers and other guests with special needs.
• 6) Act as part of the security team at transportation terminals, hotels, or similar establishments.
• 7)Deliver messages and room service orders, and run errands for guests.
• 8)Explain the operation of room features such as locks, ventilation systems, and televisions.
• 9)Arrange for shipments of baggage, express mail, and parcels by providing weighing and billing services.
• 10)Maintain clean lobbies or entrance areas for travelers or guests.
• 11)Transport guests about premises and local areas, or arrange for transportation.
• 12) Compute and complete charge slips for services rendered and maintain records.
• 13) Page guests in hotel lobbies, dining rooms, or other areas.
• 14) Pick up and return items for laundry and valet service.
• 15) Inspect guests’ rooms to ensure that they are adequately stocked, orderly, and comfortable.
• 16) Complete baggage insurance forms.
• 17) Set up conference rooms, display tables, racks, or shelves, and arrange merchandise displays for sales personnel.

Activities:

• 1) Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
• 2) Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
• 3) Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• 4) Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests
• 5) Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
• 6) Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
• 7) Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.
• 8) Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
• 9) Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Abilities:

• 1) Oral Expression — The ability to communicate information and ideas in speaking so others will understand
• 2) Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
• 5) Speech Recognition — The ability to identify and understand the speech of another person.
• 6) Speech Clarity — The ability to speak clearly so others can understand you.
• 7) Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• 8) Trunk Strength — The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without ‘giving out’ or fatiguing.
• 9) Stamina — The ability to exert yourself physically over long periods of time without getting winded or out of breath.
  
• 10) Extent Flexibility — The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
• 11) Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
• 12) Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
• 13) Multilimb Coordination — The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
• 14) Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.

Knowledge

• 1) Transportation — Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.