BARTENDER

Job Definition:

Bartenders prepare, mix and serve alcoholic and non-alcoholic drinks directly to customers over a bar or counter, or through waiters.

Job Description:

• Mix and serve drinks to patrons, directly or through waitstaff.

Duties and Tasks:

• 1) Collect money for drinks served.
• 2) Check identification of customers in order to verify age requirements for purchase of alcohol.
• 3) Balance cash receipts.
• 4) Attempt to limit problems and liability related to customers’ excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
• 5) Clean glasses, utensils, and bar equipment.
• 6) Take beverage orders from serving staff or directly from patrons.
• 7) Serve wine, and bottled or draft beer.
• 8) Clean bars, work areas, and tables.
• 9) Mix ingredients, such as liquor, soda, water, sugar, and bitters, in order to prepare cocktails and other drinks.
• 10) Serve snacks or food items to customers seated at the bar.
• 11) Order or requisition liquors and supplies.
• 12) Ask customers who become loud and obnoxious to leave, or physically remove
• them.
• 13) Slice and pit fruit for garnishing drinks.
• 14) Arrange bottles and glasses to make attractive displays.
• 15) Plan, organize, and control the operations of a cocktail lounge or bar.
• 16) Supervise the work of bar staff and other bartenders.
• 17) Plan bar menus.
• 18) Prepare appetizers, such as pickles, cheese, and cold meats.
• 19) Create drink recipes.

Activities:

• 1) Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
• 2) Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
• 3) Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• 4) Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
• 5) Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
• 6) Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests
• 7) Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
• 8) Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
• 9) Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
• 10) Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.
• 11) Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• 12) Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
• 13) Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
• 14) Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
• 15) Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
  
• 16) Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Abilities:

• 1) Oral Expression — The ability to communicate information and ideas in speaking so others will understand
• 2) Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
• 3) Trunk Strength — The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without ‘giving out’ or fatiguing.
• 4) Manual Dexterity — The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
• 5) Speech Recognition — The ability to identify and understand the speech of another person.
• 6) Speech Clarity — The ability to speak clearly so others can understand you.
• 7) Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• 8) Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
• 9) Near Vision — The ability to see details at close range (within a few feet of the observer).
• 10) Memorization — The ability to remember information such as words, numbers, pictures, and procedures.
• 11) Arm-Hand Steadiness — The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.

Knowledge

• 1) Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
• 2) Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
• 3) Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.