BILL AND ACCOUNT COLLECTOR

Job Definition:

Job Description:

• Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer’s account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; keeping records of collection and status of accounts.

Duties and Tasks:

• 1) Receive payments and post amounts paid to customer accounts.
• 2) Locate and monitor overdue accounts, using computers and a variety of automated systems.
• 3) Record information about financial status of customers and status of collection efforts.
• 4) Locate and notify customers of delinquent accounts by mail, telephone, or personal visits in order to solicit payment.
• 5) Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
• 6) Advise customers of necessary actions and strategies for debt repayment.
• 7) Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
• 8) Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.
• 9) Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
• 10) Arrange for debt repayment or establish repayment schedules, based on customers’ financial situations.
• 11) Negotiate credit extensions when necessary.
• 12) Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
• 13) Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.
• 14) Drive vehicles to visit customers, return merchandise to creditors, or deliver bills.

Activities:

• 1) Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
• 2) Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
• 3) Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• 4) Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
• 5) Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
• 6) Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests
• 7) Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
• 8) Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
• 9) Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
• 10) Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
• 11) Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
• 12) Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.
• 13) Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• 14) Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
• 15) Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
• 16) Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
• 17) Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.
• 18) Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
• 19) Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

Abilities:

• 1) Oral Expression — The ability to communicate information and ideas in speaking so others will understand
• 2) Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
• 3) Written Comprehension — The ability to read and understand information and ideas presented in writing.
• 4) Written Expression — The ability to communicate information and ideas in writing so others will understand.
• 5) Speech Recognition — The ability to identify and understand the speech of another person.
• 6) Speech Clarity — The ability to speak clearly so others can understand you.
• 7) Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• 8) Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
• 9) Near Vision — The ability to see details at close range (within a few feet of the observer).
• 10) Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• 11) Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.

Knowledge

• 1)  Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.