CASHIER

Job Definition:

• Cashiers and ticket clerks operate cash registers, optical price scanners, computers or other equipment to record and accept payment for the purchase of goods, services and admissions in settings such as stores, restaurants and ticket offices.

Job Description:

• Receive and disburse money in establishments other than financial institutions. Usually involves use of electronic scanners, cash registers, or related equipment. Often involved in processing credit or debit card transactions and validating checks.

Duties and Tasks:

• 1) Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• 2) Issue receipts, refunds, credits, or change due to customers.
• 3) Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
• 4) Greet customers entering establishments.
• 5) Maintain clean and orderly checkout areas.
• 6) Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
• 7) Issue trading stamps, and redeem food stamps and coupons.
• 8) Resolve customer complaints.
• 9) Answer customers’ questions, and provide information on procedures or policies.
• 10) Cash checks for customers.
• 11) Weigh items sold by weight in order to determine prices.
• 12) Calculate total payments received during a time period, and reconcile this with total sales.
• 13) Compute and record totals of transactions.
• 14) Sell tickets and other items to customers.
• 15) Keep periodic balance sheets of amounts and numbers of transactions.
• 16) Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.
• 17) Sort, count, and wrap currency and coins.
• 18) Process merchandise returns and exchanges.
• 19) Pay company bills by cash, vouchers, or checks.
• 20) Request information or assistance using paging systems.
• 21) Stock shelves, and mark prices on shelves and items.
• 22) Compile and maintain non-monetary reports and records.
• 23) Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
• 24) Post charges against guests’ or patients’ accounts.
• 25) Offer customers carry-out service at the completion of transactions.

Activities:

• 1) Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
• 2) Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests
• 3) Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
• 4) Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
• 5) Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Abilities:

• 1) Oral Expression — The ability to communicate information and ideas in speaking so others will understand
• 2) Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
• 3) Number Facility — The ability to add, subtract, multiply, or divide quickly and correctly.
• 4) Arm-Hand Steadiness — The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
• 5) Speech Recognition — The ability to identify and understand the speech of another person.
• 6) Speech Clarity — The ability to speak clearly so others can understand you.
• 7) Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• 8) Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
• 9) Near Vision — The ability to see details at close range (within a few feet of the observer).
• 10) Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• 11) Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
• 12) Extent Flexibility — The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
• 13) Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
• 14) Finger Dexterity — The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
• 15) Manual Dexterity — The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
• 16) Mathematical Reasoning — The ability to choose the right mathematical methods or formulas to solve a problem.

Knowledge

• 1) Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
• 2) Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
• 3) Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• 4) Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• 5) English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.