GAMING DEALER

Job Definition:

Job Description:

• Operate table games. Stand or sit behind table and operate games of chance by dispensing the appropriate number of cards or blocks to players, or operating other gaming equipment. Compare the house’s hand against players’ hands and payoff or collect players’ money or chips.

Duties and Tasks:

• 1) Exchange paper currency for playing chips or coin money.
• 2) Pay winnings or collect losing bets as established by the rules and procedures of a specific game.
• 3) Deal cards to house hands, and compare these with players’ hands to determine winners, as in black jack.
• 4) Conduct gambling games such as dice, roulette, cards, or keno, following all applicable rules and regulations.
• 5) Check to ensure that all players have placed bets before play begins.
• 6) Stand behind a gaming table and deal the appropriate number of cards to each player.
• 7) Inspect cards and equipment to be used in games to ensure that they are in good condition.
• 8) Start and control games and gaming equipment, and announce winning numbers or colors.
• 9) Open and close cash floats and game tables.
• 10) Compute amounts of players’ wins or losses, or scan winning tickets presented by patrons to calculate the amount of money won.
• 11) Apply rule variations to card games such as poker, in which players bet on the value of their hands.
• 12) Receive, verify, and record patrons’ cash wagers.
• 13) Answer questions about game rules and casino policies.
• 14) Refer patrons to gaming cashiers to collect winnings.
• 15) Work as part of a team of dealers in games such as baccarat or craps.
• 16) Participate in games for gambling establishments in order to provide the minimum complement of players at a table.
• 17) Seat patrons at gaming tables.
• 18) Prepare collection reports for submission to supervisors.
• 19) Monitor gambling tables and supervise staff.
• 20) Train new dealers.

Activities:

• 1) Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
• 2) Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• 3) Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
• 4) Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
• 5) Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
• 6) Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
• 7) Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
• 8) Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.
• 9) Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• 10) Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
• 11) Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
• 12) Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
• 13) Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
• 14) Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
• 15) Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.
• 16) Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
• 17) Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.

Abilities:

• 1) Oral Expression — The ability to communicate information and ideas in speaking so others will understand
• 2) Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
• 3) Manual Dexterity — The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
• 4) Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
• 5) Speech Recognition — The ability to identify and understand the speech of another person.
• 6) Speech Clarity — The ability to speak clearly so others can understand you.
• 7) Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• 8) Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
• 9) Near Vision — The ability to see details at close range (within a few feet of the observer).
• 10) Perceptual Speed — The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
• 11) Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
• 12) Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
• 13) Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Knowledge

• 1)Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
• 2) Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
• 3) Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.