GAMING MANAGER

Job Definition:

Job Description:

• Plan, organize, direct, control, or coordinate gaming operations in a casino. Formulate gaming policies for their area of responsibility.

Duties and Tasks:

• 1) Circulate among gaming tables to ensure that operations are conducted properly, that dealers follow house rules, and that players are not cheating.
• 2) Direct the distribution of complimentary hotel rooms, meals, and other discounts or free items given to players based on their length of play and betting totals.
• 3) Direct workers compiling summary sheets that show wager amounts and payoffs for races and events.
• 4) Establish policies on issues such as the type of gambling offered and the odds, the extension of credit, and the serving of food and beverages.
• 5) Maintain familiarity with all games used at a facility, as well as strategies and tricks employed in those games.
• 6) Monitor credit extended to players.
• 7) Monitor staffing levels to ensure that games and tables are adequately staffed for each shift, arranging for staff rotations and breaks, and locating substitute employees as necessary.
• 8) Prepare work schedules and station assignments, and keep attendance records.
• 9) Resolve customer complaints regarding problems such as payout errors.
• 10) Review operational expenses, budget estimates, betting accounts, and collection reports for accuracy.
• 11) Set and maintain a bank and table limit for each game.
• 12) Track supplies of money to tables, and perform any required paperwork.
• 13) Explain and interpret house rules, such as game rules and betting limits.
• 14) Interview and hire workers.
• 15) Notify board attendants of table vacancies so that waiting patrons can play.
• 16) Record, collect, and pay off bets, issuing receipts as necessary.
• 17) Remove suspected cheaters, such as card counters and other players who may have systems that shift the odds of winning to their favor.
• 18) Train new workers and evaluate their performance.

Activities:

• 1) Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
• 2) Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
• 3) Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
• 4) Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• 5) Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
• 6) Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.
• 7) Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
• 8) Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.
• 9) Staffing Organizational Units — Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.
• 10) Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
• 11) Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
• 12) Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.
• 13) Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
• 14) Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
• 15) Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
• 16) Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• 17) Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
• 18) Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.
• 19) Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
• 20) Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
• 21) Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.
• 22) Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
• 23) Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
• 24) Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• 25) Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
• 26) Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
• 27) Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
• 28) Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.

Abilities:

• 1) Oral Expression — The ability to communicate information and ideas in speaking so others will understand
• 2) Number Facility — The ability to add, subtract, multiply, or divide quickly and correctly.
• 3) Mathematical Reasoning — The ability to choose the right mathematical methods or formulas to solve a problem.
• 4) Time Sharing — The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
• 5) Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

Knowledge

• 1) Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
• 2) Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• 3) Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• 4) Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
• 5) Economics and Accounting — Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.