GAMING SURVEILLANCE OFFICER AND GAMING INVESTIGATOR

Job Definition:

Job Description:

• Act as oversight and security agent for management and customers. Observe casino or casino hotel operation for irregular activities such as cheating or theft by either employees or patrons. May utilize one-way mirrors above the casino floor, cashier’s cage, and from desk. Use of audio/video equipment is also common to observe operation of the business. Usually required to provide verbal and written reports of all violations and suspicious behavior to supervisor.

Duties and Tasks:

• 1) Observe casino or casino hotel operations for irregular activities such as cheating or theft by employees or patrons, using audio/video equipment and one-way mirrors.
• 2) Report all violations and suspicious behaviors to supervisors, verbally or in writing.
• 3) Monitor establishment activities to ensure adherence to all state gaming regulations and company policies and procedures.
• 4) Act as oversight and security agents for management and customers.
• 5) Supervise and train surveillance observers.

Activities:

• 1) Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
• 2) Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
• 3) Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
• 4) Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
• 5) Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
• 6) Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• 7) Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
• 8) Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
• 9) Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
• 10) Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
• 11) Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
• 12) Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.
• 13) Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
• 14) Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
• 15) Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
• 16) Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.
• 17) Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
• 18) Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
• 19) Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.
• 20) Repairing and Maintaining Electronic Equipment — Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
• 21) Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
• 22) Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• 23) Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
• 24) Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Abilities:

• 1) Oral Expression — The ability to communicate information and ideas in speaking so others will understand
• 2) Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
• 3) Written Comprehension — The ability to read and understand information and ideas presented in writing.
• 4) Written Expression — The ability to communicate information and ideas in writing so others will understand.
• 5) Far Vision — The ability to see details at a distance.
• 6) Speech Clarity — The ability to speak clearly so others can understand you.
• 7) Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• 8) Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
• 9) Near Vision — The ability to see details at close range (within a few feet of the observer).
• 10) Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• 11) Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
• 12) Perceptual Speed — The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
• 13) Speed of Closure — The ability to quickly make sense of, combine, and organize information into meaningful patterns.

Knowledge

• Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.