LAWN SERVICE MANAGER

Job Definition:

Job Description:

• Plan, direct, and coordinate activities of workers engaged in pruning trees and shrubs, cultivating lawns, and applying pesticides and other chemicals according to service contract specifications.

Duties and Tasks:

• 1) Schedules work for crew according to weather conditions, availability of equipment, and seasonal limitations.
• 2) Reviews contracts to ascertain service, machine, and work force requirements for job.
• 3) Prepares service cost estimates for customers.
• 4) Answers customers’ questions about grounds-keeping care requirements.
• 5) Investigates customer complaints.
• 6) Prepares work activity and personnel reports.
• 7) Suggests changes in work procedures and orders corrective work done.
• 8) Spot checks completed work to improve quality of service and to ensure contract compliance.

Activities:

• 1) Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
• 2) Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
• 3) Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
• 4) Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
• 5) Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
• 6) Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
• 7) Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.
• 8) Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.
• 9) Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
• 10) Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• 11) Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
• 12) Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
• 13) Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• 14) Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.
• 15) Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.

Abilities:

• 1) Oral Expression — The ability to communicate information and ideas in speaking so others will understand
• 2) Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
• 3) Written Comprehension — The ability to read and understand information and ideas presented in writing.
• 4) Written Expression — The ability to communicate information and ideas in writing so others will understand.
• 5) Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

Knowledge

• 1) Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
• 2) Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• 3) Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.