MAID AND HOUSEKEEPING CLEANER

Job Definition:

• Cleaners and helpers perform various tasks in private households, hotels, offices, hospitals and other establishments, as well as in aircraft, trains coaches, trams and similar vehicles, in order to keep the interiors and fixtures clean, and launder and press garments and textiles by hand. Most occupations in this sub-major group require skills at the first ISCO skill level.

Job Description:

• Perform any combination of light cleaning duties to maintain private households or commercial establishments, such as hotels, restaurants, and hospitals, in a clean and orderly manner. Duties include making beds, replenishing linens, cleaning rooms and halls, and vacuuming.

Duties and Tasks:

• 1) Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms and other work areas so that health standards are met.
• 2) Clean rugs, carpets, upholstered furniture, and/or draperies, using vacuum cleaners and/or shampooers.
• 3) Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
• 4) Care for children and/or elderly persons by overseeing their activities, providing companionship, and assisting them with dressing, bathing, eating, and other needs.
• 5) Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.
• 6) Purchase or order groceries and household supplies to keep kitchens stocked, and record expenditures.
• 7) Run errands such as taking laundry to the cleaners and buying groceries.
• 8) Sweep, scrub, wax, and/or polish floors, using brooms, mops, and/or powered scrubbing and waxing machines.
• 9) Dust and polish furniture and equipment.
• 10) Keep storage areas and carts well-stocked, clean, and tidy.
• 11) Polish silver accessories and metalwork such as fixtures and fittings.
• 12) Remove debris from driveways, garages, and swimming pool areas.
• 13) Replace light bulbs.
• 14) Replenish supplies such as drinking glasses, linens, writing supplies, and bathroom items.
• 15) Sort clothing and other articles, load washing machines, and iron and fold dried items.
• 16) Sort, count, and mark clean linens, and store them in linen closets.
• 17) Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary.
• 18) Assign duties to other staff and give instructions regarding work methods and routines.
• 19) Request repair services and wait for repair workers to arrive.
• 20) Deliver television sets, ironing boards, baby cribs, and rollaway beds to guests’ rooms.
• 21) Disinfect equipment and supplies, using germicides or steam-operated sterilizers.
• 22) Hang draperies, and dust window blinds.
• 23) Move and arrange furniture, and turn mattresses.
• 24) Observe precautions required to protect hotel and guest property, and report damage, theft, and found articles to supervisors.
• 25) Plan menus, and cook and serve meals and refreshments following employer’s instructions or own methods.
• 26) Prepare rooms for meetings, and arrange decorations, media equipment, and furniture for social or business functions.
• 27) Take care of pets by grooming, exercising, and/or feeding them.
• 28) Wash dishes and clean kitchens, cooking utensils, and silverware.
• 29) Answer telephones and doorbells.

Activities:

• Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

Abilities:

• 1) Trunk Strength — The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without ‘giving out’ or fatiguing.
• 2) Wrist-Finger Speed — The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.

Knowledge

• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.