Clerical support workers record, organise, store, compute and retrieve information, and perform a number of clerical duties in connection with money-handling operations, travel arrangements, requests for information, and appointments. Competent performance in most occupations in this major group requires skills at the second ISCO skill level.
Job Description:
Prepare incoming and outgoing mail for distribution. Duties include time stamping, opening, reading, sorting, and routing incoming mail; sealing, stamping, and affixing postage to outgoing mail or packages; and keeping necessary records and completed forms.
Duties and Tasks:
1) Sorts letters or packages into sacks or bins, and places identifying tag on sack or bin, according to destination and type.
2) Affixes postage to packages or letter by hand, or stamps with postage meter, and dispatches mail.
3) Stamps date and time of receipt of incoming mail, and distributes and collects mail.
4) Seals or opens envelopes by hand or machine.
5) Records and maintains records of information such as charges and destination of insured, registered or c.o.d. packages.
6) Wraps packages or bundles by hand or using tying machine.
7) Weighs packages or letters, computes charges, and accepts payment, using weight scale and rate chart.
8) Inspects wrapping, address, and appearance of outgoing package or letter for conformance to standards, and accuracy.
9) Addresses packages or letters by hand, or using addressing machine, label, or stamp.
10) Stacks bundles of bulk printed matter for shipment, and loads and unloads from trucks and conveyors.
11) Releases packages or letters to customer upon presentation of written notice or other identification.
Activities:
1) Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
2) Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
3) Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
4) Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
5) Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Abilities:
1) Perceptual Speed — The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
2) Near Vision — The ability to see details at close range (within a few feet of the observer).
3) Wrist-Finger Speed — The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
4) Number Facility — The ability to add, subtract, multiply, or divide quickly and correctly.
5) Written Comprehension — The ability to read and understand information and ideas presented in writing.
Knowledge
1) Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
2) Geography — Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
3) Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.