Definition:
Customer services clerks deal with clients in connection with money-handling operations, travel arrangements, requests for information, making appointments, operating telephone switchboards, and interviewing for surveys or to complete applications for eligibility for services. Competent performance in most occupations in this sub-major group requires skills at the second ISCO skill level.
Tasks include:
Performing money-handling operations in banks, post offices and betting and gambling establishments, or dealing with travel arrangements; supplying information requested by clients and making appointments; operating telephone switchboards; greeting and receiving visitors; interviewing survey respondents; interviewing applicants for services.
Job Definition: Tellers, money collectors and related clerks perform money-handling operations in establishments relating to banking, postal services, betting or gambling, pawning and debt-collecting. Job Description: Receive and pay out money. Keep records of money and negotiable instruments involved in a financial institution’s various transactions. Duties and Tasks: 1) Balance currency, coin, and checks in
Job Description: Investigate and resolve customers’ inquiries concerning merchandise, service, billing, or credit rating. Examine pertinent information to determine accuracy of customers’ complaints and responsibility for errors. Notify customers and appropriate personnel of findings, adjustments, and recommendations, such as exchange of merchandise, refund of money, credit to customers’ accounts, or adjustment to customers’ bills.