Definition:
Telephone switchboard operators operate telephone communications switchboards and consoles to establish telephone connections, receive caller inquiries and service problem reports, and record and relay messages to staff or clients.
Tasks include:
(a) operating switchboards and consoles to connect, hold, transfer, and disconnect telephone calls;
(b) making connections for outgoing calls;
(c) dealing with telephone inquiries and recording messages;
(d) forwarding messages to staff or clients;
(e) investigating operating system problems and informing repair services.
Job Description: 1) Operates municipal fire alarm system, radio transmitter and receiver, and telephone switchboard: Receives incoming fire calls by telephone or through alarm system. 2) Questions caller, observes alarm register that codes location of fire, and scans map of city to determine whether fire is located within area served by city fire department. 3) […]