SALES REPRESENTATIVE,WHOLESALE AND MANUFACTURING, EXCEPT TECHNICAL AND SCIENTIFIC PRODUCTS

Job Definition:

Job Description:

• Sell goods for wholesalers or manufacturers to businesses or groups of individuals. Work requires substantial knowledge of items sold.

Duties and Tasks:

• 1) Negotiate details of contracts and payments, and prepare sales contracts and order forms.
• 2) Prepare drawings, estimates, and bids that meet specific customer needs.
• 3) Provide customers with product samples and catalogs.
• 4) Recommend products to customers, based on customers’ needs and interests.
• 5) Buy products from manufacturers or brokerage firms, and distribute them to wholesale and retail clients.
• 6) Check stock levels and reorder merchandise as necessary.
• 7) Consult with clients after sales or contract signings in order to resolve problems and to provide ongoing support.
• 8) Negotiate with retail merchants to improve product exposure such as shelf positioning and advertising.
• 9) Obtain credit information about prospective customers.
• 10) Perform administrative duties, such as preparing sales budgets and reports, keeping sales records, and filing expense account reports.
• 11) Plan, assemble, and stock product displays in retail stores, or make recommendations to retailers regarding product displays, promotional programs, and advertising.
• 12) Train customers’ employees to operate and maintain new equipment.
• 13) Answer customers’ questions about products, prices, availability, product uses, and credit terms.
• 14) Arrange and direct delivery and installation of products and equipment.
• 15) Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders.
• 16) Estimate or quote prices, credit or contract terms, warranties, and delivery dates.
• 17) Forward orders to manufacturers.
• 18) Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.
• 19) Monitor market conditions, product innovations, and competitors’ products, prices, and sales.

Activities:

• 1) Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
• 2) Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
• 3) Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
• 4) Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
• 5) Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
• 6) Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
• 7) Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
• 8) Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
• 9) Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• 10) Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
• 11) Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.
• 12) Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
• 13) Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.
• 14) Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
• 15) Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
• 16) Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• 17) Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
• 18) Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
• 19) Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.
• 20) Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
• 21) Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment — Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.
• 22) Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
• 23) Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
• 24) Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Abilities:

• 1) Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
• 2) Speech Clarity — The ability to speak clearly so others can understand you.
• 3) Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
• 4) Written Expression — The ability to communicate information and ideas in writing so others will understand.
• 5) Memorization — The ability to remember information such as words, numbers, pictures, and procedures.
• 6) Written Comprehension — The ability to read and understand information and ideas presented in writing.
• 7) Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
• 8) Speech Recognition — The ability to identify and understand the speech of another person.
• 9) Originality — The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
• 10) Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
• 11) Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
• 12) Number Facility — The ability to add, subtract, multiply, or divide quickly and correctly.
• 13) Near Vision — The ability to see details at close range (within a few feet of the observer).
• 14) Visualization — The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
• 15) Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
• 16) Mathematical Reasoning — The ability to choose the right mathematical methods or formulas to solve a problem.
• 17) Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Knowledge:

• 1) Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• 2) Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• 3) English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• 4) Communications and Media — Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
• 5) Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.