GAMING CHANGE PERSONS AND BOOTH CASHIERS

Job Definition:

Job Description:

• Exchange coins and tokens for patrons’ money. May issue payoffs and obtain customer’s signature on receipt when winnings exceed the amount held in the slot machine. May operate a booth in the slot machine area and furnish change persons with money bank at the start of the shift, or count and audit money in drawers.

Duties and Tasks:

• 1) Count money and audit money drawers.
• 2) Keep accurate records of monetary exchanges, authorization forms, and transaction reconciliations.
• 3) Exchange money, credit, and casino chips, and make change for customers.
• 4) Work in and monitor an assigned area on the casino floor where slot machines are located.
• 5) Listen for jackpot alarm bells and issue payoffs to winners.
• 6) Maintain cage security according to rules.
• 7) Obtain customers’ signatures on receipts when winnings exceed the amount held in a slot machine.
• 8) Reconcile daily summaries of transactions to balance books.
• 9) Sell gambling chips, tokens, or tickets to patrons, or to other workers for resale to patrons.
• 10) Calculate the value of chips won or lost by players.
• 11) Furnish change persons with a money bank at the start of each shift.

Activities:

• 1) Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
• 2) Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• 3) Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
• 4) Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
• 5) Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
• 6) Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
• 7) Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
• 8) Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• 9) Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• 10) Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
• 11) Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.
• 12) Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
• 13) Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
• 14) Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.

Abilities:

• 1) Oral Expression — The ability to communicate information and ideas in speaking so others will understand
• 2) Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
• 3) Number Facility — The ability to add, subtract, multiply, or divide quickly and correctly.
• 4) Hearing Sensitivity — The ability to detect or tell the differences between sounds that vary in pitch and loudness..
• 5) Speech Recognition — The ability to identify and understand the speech of another person.
• 6) Speech Clarity — The ability to speak clearly so others can understand you.
• 7) Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• 8) Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
• 9) Near Vision — The ability to see details at close range (within a few feet of the observer).
• 10) Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• 11) Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
• 12) Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
• 13) Far Vision — The ability to see details at a distance.
• 14) Mathematical Reasoning — The ability to choose the right mathematical methods or formulas to solve a problem.
• 15) Finger Dexterity — The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.

Knowledge

• 1) Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
• 2) Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
• 3) Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• 4) Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
• 5) English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.