NETWORK AND COMPUTER SYSTEMS ADMINISTRATOR

Job Definition:

Job Description:

• Install, configure, and support an organization’s local area network (LAN), wide area network (WAN), and Internet system or a segment of a network system. Maintain network hardware and software. Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability. May supervise other network support and client server specialists and plan, coordinate, and implement network security measures.

Duties and Tasks:

• 1) Diagnose hardware and software problems, and replace defective components.
• 2) Perform data backups and disaster recovery operations.
• 3) Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.
• 4) Plan, coordinate, and implement network security measures in order to protect data, software, and hardware.
• 5) Operate master consoles in order to monitor the performance of computer systems and networks, and to coordinate computer network access and use.
• 6) Perform routine network startup and shutdown procedures, and maintain control records.
• 7) Design, configure, and test computer hardware, networking software and operating system software.
• 8) Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
• 9) Confer with network users about how to solve existing system problems.
• 10) Monitor network performance in order to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
• 11) Train people in computer system use.
• 12) Load computer tapes and disks, and install software and printer paper or forms.
• 13) Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements.
• 14) Analyze equipment performance records in order to determine the need for repair or replacement.
• 15) Maintain logs related to network functions, as well as maintenance and repair records.
• 16) Research new technology, and implement it or recommend its implementation.
• 17) Maintain an inventory of parts for emergency repairs.
• 18) Coordinate with vendors and with company personnel in order to facilitate purchases.
• 19) Configure, monitor, and maintain email applications or virus protection software.
• 20) Implement and provide technical support for voice services and equipment, such as private branch exchange, voice mail system, and telecom system.

Activities:

• 1) Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
• 2) Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
• 3) Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
• 4) Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
• 5) Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• 6) Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
• 7) Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
• 8) Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
• 9) Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
• 10) Repairing and Maintaining Electronic Equipment — Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
• 11) Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
• 12) Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
• 13) Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
• 14) Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
• 15) Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
• 16) Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
• 17) Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
• 18) Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.
• 19) Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
• 20) Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.
• 21) Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.

Abilities:

• 1) Near Vision — The ability to see details at close range (within a few feet of the observer).
• 2) Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• 3) Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
• 4) Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• 5) Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
• 6) Written Comprehension — The ability to read and understand information and ideas presented in writing.
• 7) Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
• 8) Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
• 9) Finger Dexterity — The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
• 10) Flexibility of Closure — The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
• 11) Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
• 12) Originality — The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
• 13) Visualization — The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
• 14) Written Expression — The ability to communicate information and ideas in writing so others will understand.
• 15) Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
• 16) Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
• 17) Memorization — The ability to remember information such as words, numbers, pictures, and procedures.
• 18) Speech Clarity — The ability to speak clearly so others can understand you.
• 19) Speech Recognition — The ability to identify and understand the speech of another person.
• 20) Perceptual Speed — The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
• 21) Visual Color Discrimination — The ability to match or detect differences between colors, including shades of color and brightness.
• 22) Time Sharing — The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
• 23) Arm-Hand Steadiness — The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.

Knowledge

• 1) Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
• 2) Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• 3) Telecommunications — Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
• 4) English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• 5) Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.