USHER, LOBBY ATTENDANT AND TICKET TAKER

Job Definition:

Job Description:

• Assist patrons at entertainment events by performing duties, such as collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and locating such facilities as rest rooms and telephones.

Duties and Tasks:

• 1) Sell and collect admission tickets and passes from patrons at entertainment events.
• 2) Greet patrons attending entertainment events.
• 3) Examine tickets or passes to verify authenticity, using criteria such as color and date issued.
• 4) Guide patrons to exits or provide other instructions or assistance in case of emergency.
• 5) Maintain order and ensure adherence to safety rules.
• 6) Provide assistance with patrons’ special needs, such as helping those with wheelchairs.
• 7) Direct patrons to restrooms, concession stands and telephones.
• 8) Refuse admittance to undesirable persons or persons without tickets or passes.
• 9) Settle seating disputes and help solve other customer concerns.
• 10) Assist patrons in finding seats, lighting the way with flashlights if necessary.
• 11) Search for lost articles or for parents of lost children.
• 12) Count and record number of tickets collected.
• 13) Operate refreshment stands during intermission or obtain refreshments for press box patrons during performances.
• 14) Verify credentials of patrons desiring entrance into press-box and permit only authorized persons to enter.
• 15) Distribute programs to patrons.
• 16) Schedule and manage volunteer usher corps.
• 17) Work with others to change advertising displays.
• 18) Manage inventory and sale of artist merchandise.
• 19) Give door checks to patrons who are temporarily leaving establishments.
• 20) Manage informational kiosk and display of event signs and posters.
• 21) Page individuals wanted at the box office.

Activities:

• 1) Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
• 2) Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
• 3) Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
• 4) Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• 5) Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
• 6) Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
• 7) Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• 8) Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.
• 9) Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.

Abilities:

• 1) Speech Clarity — The ability to speak clearly so others can understand you.
• 2) Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
• 3) Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
• 4) Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• 5) Speech Recognition — The ability to identify and understand the speech of another person.

Knowledge:

• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.