WELFARE ELIGIBILITY WORKER AND INTERVIEWER

Job Definition:

Job Description:

• Interview and investigate applicants and recipients to determine eligibility for use of social programs and agency resources. Duties include recording and evaluating personal and financial data obtained from individuals; initiating procedures to grant, modify, deny, or terminate eligibility for various aid programs; authorizing grant amounts; and preparing reports. These workers generally receive specialized training and assist social service caseworkers.

Duties and Tasks:

• 1) Interviews and investigates applicants for public assistance to gather information pertinent to their application.
• 2) Selects and refers eligible applicants to public assistance or public housing agencies.
• 3) Records and evaluates personal and financial data to determine initial or continuing eligibility.
• 4) Initiates procedures to grant, modify, deny or terminate eligibility and grants for various assistance programs.
• 5) Authorizes amounts of grants, money payments, food stamps, medical care, or other general assistance.
• 6) Prepares regular and special reports, keeps records of assigned cases, and submits individual recommendations.
• 7) Computes public housing rent in proportion to eligible tenant’s income.
• 8) Prepares and assists applicants in completion of routine intake and personnel forms.
• 9) Conducts annual, interim, and special housing reviews and home visits to ensure conformance to regulations.
• 10) Explains eligibility requirements, form completion requirements, community resources for financial assistance, housing opportunities, and tenant selection methods.
• 11) Reviews training approval forms and payment vouchers for completeness and accuracy.

Activities:

• 1) Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
• 2) Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
• 3) Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
• 4) Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
• 5) Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• 6) Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.
• 7) Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
• 8) Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
• 9) Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
• 10) Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.
• 11) Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.
• 12) Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
• 13) Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
• 14) Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
• 15) Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
• 16) Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
• 17) Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
• 18) Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• 19) Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
• 20) Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.

Abilities:

• 1) Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
• 2) Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
• 3) Written Comprehension — The ability to read and understand information and ideas presented in writing.
• 4) Written Expression — The ability to communicate information and ideas in writing so others will understand.
• 5) Number Facility — The ability to add, subtract, multiply, or divide quickly and correctly.

Knowledge:

• English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.