Manage web environment design, deployment, development and maintenance activities. Perform testing and quality assurance of web sites and web applications.
Duties and Tasks:
1) Collaborate with development teams to discuss, analyze, or resolve usability issues.
2) Identify or address interoperability requirements.
3) Track, compile, and analyze web site usage data.
4) Document application and web site changes or change procedures.
5) Develop or document style guidelines for web site content.
6) Test new software packages for use in web operations or other applications.
7) Develop or implement procedures for ongoing web site revision.
8) Set up or maintain monitoring tools on web servers or web sites.
9) Test backup or recovery plans regularly and resolve any problems.
10) Document installation or configuration procedures to allow maintenance and repetition.
11) Recommend web site improvements, and develop budgets to support recommendations.
12) Implement updates, upgrades, and patches in a timely manner to limit loss of service.
13) Identify, standardize, and communicate levels of access and security.
14) Inform web site users of problems, problem resolutions or application changes and updates.
15) Provide training or technical assistance in web site implementation or use.
16) Perform user testing or usage analyses to determine web sites’ effectiveness or usability.
17) Evaluate or recommend server hardware or software.
18) Correct testing-identified problems, or recommend actions for their resolution.
19) Develop testing routines and procedures.
20) Identify or document backup or recovery plans.
21) Gather, analyze, or document user feedback to locate or resolve sources of problems.
22) Develop web site performance metrics.
23) Back up or modify applications and related data to provide for disaster recovery.
24) Determine sources of web page or server problems, and take action to correct such problems.
25) Review or update web page content or links in a timely manner, using appropriate tools.
26) Implement web site security measures, such as firewalls or message encryption.
27) Monitor systems for intrusions or denial of service attacks, and report security breaches to appropriate personnel.
28) Administer internet/intranet infrastructure, including components such as web, file transfer protocol (FTP), news and mail servers.
29) Monitor web developments through continuing education, reading, or participation in professional conferences, workshops, or groups.
30) Collaborate with web developers to create and operate internal and external web sites, or to manage projects, such as e-marketing campaigns.
31) Install or configure web server software or hardware to ensure that directory structure is well-defined, logical, secure, and that files are named properly.
32) Test issues such as system integration, performance, and system security on a regular schedule or after any major program modifications.
33) Develop and implement marketing plans for home pages, including print advertising or advertisement rotation.
34) Check and analyze operating system or application logfiles regularly to verify proper system performance.
35) Evaluate testing routines or procedures for adequacy, sufficiency, and effectiveness.
Activities:
1) Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
2) Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
3) Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
4) Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
5) Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
6) Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
7) Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
8) Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
9) Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
10) Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
11) Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
12) Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
13) Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.
14) Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.
15) Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
16) Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
17) Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.
18) Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.
19) Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
20) Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
Abilities:
1) Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
2) Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
3) Written Comprehension — The ability to read and understand information and ideas presented in writing.
4) Written Expression — The ability to communicate information and ideas in writing so others will understand.
5) Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
6) Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
7) Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
8) Near Vision — The ability to see details at close range (within a few feet of the observer).
9) Speech Recognition — The ability to identify and understand the speech of another person.
10) Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
11) Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
12) Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
13) Speech Clarity — The ability to speak clearly so others can understand you.
14) Originality — The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
15) Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
Knowledge:
1) Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
2) English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
3) Communications and Media — Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
4) Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
5) Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.