PARTS SALESPERSON

Job Definition:

• Commercial sales representatives represent companies to sell various goods and services to businesses and other organizations and provide product-specific information as required.

Job Description:

• Sell spare and replacement parts and equipment in repair shop or parts store.

Duties and Tasks:

• 1) Read catalogs, microfiche viewers, or computer displays in order to determine replacement part stock numbers and prices.
• 2) Determine replacement parts required, according to inspections of old parts, customer requests, or customers’ descriptions of malfunctions.
• 3) Receive and fill telephone orders for parts.
• 4) Fill customer orders from stock.
• 5) Prepare sales slips or sales contracts.
• 6) Receive payment or obtain credit authorization.
• 7) Take inventory of stock.
• 8) Advise customers on substitution or modification of parts when identical replacements are not available.
• 9) Examine returned parts for defects, and exchange defective parts or refund money.
• 10) Mark and store parts in stockrooms according to prearranged systems.
• 11) Discuss use and features of various parts, based on knowledge of machines or equipment.
• 12) Demonstrate equipment to customers and explain functioning of equipment.
• 13) Place new merchandise on display.
• 14) Measure parts, using precision measuring instruments, in order to determine whether similar parts may be machined to required sizes.
• 15) Repair parts or equipment.

Activities:

• 1) Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
• 2) Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
• 3) Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
• 4) Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
• 5) Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
• 6) Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
• 7) Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• 8) Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
• 9) Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
• 10) Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
• 11) Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
• 12) Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
• 13) Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Abilities:

• 1) Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
• 2) Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
• 3) Speech Clarity — The ability to speak clearly so others can understand you.
• 4) Speech Recognition — The ability to identify and understand the speech of another person.
• 5) Written Comprehension — The ability to read and understand information and ideas presented in writing.
• 6) Near Vision — The ability to see details at close range (within a few feet of the observer).
• 7) Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
• 8) Written Expression — The ability to communicate information and ideas in writing so others will understand.
• 9) Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
• 10) Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• 11) Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• 12) Flexibility of Closure — The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
• 13) Perceptual Speed — The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
• 14) Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
• 15) Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
• 16) Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
• 17) Time Sharing — The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).

Knowledge

• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.