TELLER

Job Definition:

• Tellers, money collectors and related clerks perform money-handling operations in establishments relating to banking, postal services, betting or gambling, pawning and debt-collecting.

Job Description:

• Receive and pay out money. Keep records of money and negotiable instruments involved in a financial institution’s various transactions.

Duties and Tasks:

• 1) Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.
• 2) Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
• 3) Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
• 4) Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
• 5) Enter customers’ transactions into computers in order to record transaction
• 6) Count currency, coins, and checks received, by hand or using currency-counting machine, in order to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
• 7) Identify transaction mistakes when debits and credits do not balance.
• 8) Prepare and verify cashier’s checks.
• 9) Arrange monies received in cash boxes and coin dispensers according to denomination.
• 10) Process transactions such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits.
• 11) Receive mortgage, loan, or public utility bill payments, verifying payment dates and amounts due.
• 12) Resolve problems or discrepancies concerning customers’ accounts.
• 13) Explain, promote, or sell products or services such as travelers’ checks, savings bonds, money orders, and cashier’s checks, using computerized information about customers to tailor recommendations.
• 14) Perform clerical tasks such as typing, filing, and microfilm photography.
• 15) Monitor bank vaults to ensure cash balances are correct.
• 16) Order a supply of cash to meet daily needs.
• 17) Sort and file deposit slips and checks.
• 18) Receive and count daily inventories of cash, drafts, and travelers’ checks.
• 19) Process and maintain records of customer loans.
• 20) Count, verify, and post armored car deposits.
• 21) Carry out special services for customers, such as ordering bank cards and checks.
• 22) Compute financial fees, interest, and service charges.
• 23) Obtain and process information required for the provision of services, such as opening accounts, savings plans, and purchasing bonds.
• 24) Compose, type, and mail customer statements and other correspondence related to issues such as discrepancies and outstanding unpaid items.
• 25) Issue checks to bond owners in settlement of transactions.
• 26) Inform customers about foreign currency regulations, and compute transaction fees for currency exchanges.
• 27) Quote unit exchange rates, following daily international rate sheets or computer displays.
• 28) Prepare work schedules for staff.

Activities:

• 1) Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• 2) Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
• 3) Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
• 4) Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
• 5) Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
• 6) Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
• 7) Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
• 8) Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
• 9) Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
• 10) Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
• 11) Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
• 12) Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.
• 13) Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
• 14) Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
• 15) Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
• 16) Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• 17) Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.
• 18) Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
• 19) Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
• 20) Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.
• 21) Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Abilities:

• 1) Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
• 2) Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
• 3) Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• 4) Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
• 5) Number Facility — The ability to add, subtract, multiply, or divide quickly and correctly.
• 6) Speech Clarity — The ability to speak clearly so others can understand you.
• 7) Near Vision — The ability to see details at close range (within a few feet of the observer).
• 8) Speech Recognition — The ability to identify and understand the speech of another person.
• 9) Mathematical Reasoning — The ability to choose the right mathematical methods or formulas to solve a problem.
• 10) Perceptual Speed — The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
• 11) Written Comprehension — The ability to read and understand information and ideas presented in writing.
• 12) Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
• 13) Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• 14) Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
  15) Written Expression — The ability to communicate information and ideas in writing so others will understand.
• 16) Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.

Knowledge:

• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.